Returns Policy
Online Orders
We have extended our online refund and exchange policy for your convenience this Christmas.
We will be more than happy to exchange or refund purchases made from Monday 24th October 2022 up until Friday 6th January 2023, the item must be in its original packaging, complete with any paperwork and have the security tag still intact.
In-Store Purchases
Purchases made from Monday 24th October 2022 can be exchanged up until Friday 6th January 2023 , the item must be in its original packaging, complete with any paperwork and have the security tag still intact. Altered, bespoke and special orders, pre-owned items and pierced earrings cannot be exchanged.
All purchases bought before Monday 24th October 2022 are subject to the standard 14 day return policy.
Please note, for all refund requests we will offer a store credit only, valid for 12 months.
To request to return your item(s) please complete the form below and we will be in touch with details about how to send the item(s) back to us.
Request A Return Or Exchange
If you would like to arrange a return, please complete the form below and we will be in touch to arrange.
You will be charged a standard fee from your Post Office to return your items to us.
Faulty/ Damaged Items
In the rare occasion your item is faulty/damaged please notify us within 30 days of receiving your order to receive an alternative product or full refund. Please be aware it may take several weeks to assess the goods for faults/damages.
Should your purchase reach you in a less than perfect condition please contact our helpline immediately on 07836 720477 and we will assist in resolving the issue as swiftly as possible. We will offer an exact replacement if available, or we can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty or damaged item.
Exclusions
Pierced earrings, including earrings with pendant sets are non-returnable for reasons of hygiene and safety. This does not affect your statutory rights.
Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means we cannot provide refunds or exchanges on items that have been specially made to order for you. Personalised, altered items including adjustments to watch bracelets and straps, and specially ordered items out with our current line of stock are also exempt from refund or exchange. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.
If you have purchased a ring from us and had it re-sized by request, it would become non-returnable as it has been altered.
In-Store Returns
We strive to offer the best value and quality to our valued customers. If you purchased an item in our store, our returns policy is as below;
For all refund requests, we will offer a store credit only, valid for 12 months.
If your purchase is unsuitable and unworn with original tags and packaging, we would be delighted to exchange it within 14 days. This excludes altered, bespoke, special orders, pre-owned items and pierced earrings.
Contact Us
If you have any questions about our returns policy, please don’t hesitate to contact our friendly Customer Services team free on 07836 720477